Contact

The website Dragalia Lost is operated by:
Nintendo Co., Ltd. (11-1 Hokotate-cho, Kamitoba, Minami-ku, Kyoto 601-8501, Japan. Representative Directors: Shuntaro Furukawa, Shigeru Miyamoto. Registration number: 1300-01-011420.).
If you have questions about this website, please contact us by email: service@nintendo.de (Europe) / nintendoaustraliaprivacy@nal.nintendo.com.au (Australia and New Zealand).

Website Privacy Policy

Version: 07.2020 (EN-EU)
This Privacy Policy covers the use of the website Dragalia Lost, operated by:
Nintendo Co., Ltd. (11-1 Hokotate-cho, Kamitoba, Minami-ku, Kyoto 601-8501, Japan, email: privacyinquiry.ncl@nintendo.de) ("Nintendo").
Nintendo is the controller within the meaning of the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 – “GDPR”).

1. Data Processing

Nintendo respects the privacy rights of its online visitors and recognises the importance of protecting their personal data. Certain information is transmitted to Nintendo’s servers by the internet browser of each online visitor when they access the website, including the date and time of access, names of requested files, the referral-webpage, the status (e.g. transaction completed), the internet browser and operation system used, the IP address of the device and the size of transmitted data.

1.1 Nintendo uses this information in order to set up the connection of your device with Nintendo services and to enable you to use the website. If you are located in a country of the European Union, the legal basis for this processing is the provision of the service you have requested (Art. 6 para. 1 (b) GDPR).

1.2 The information is further stored in connection logs for the purpose of ensuring the security and proper functioning of the website. If you are located in a country of the European Union, the legal basis for this processing is Art. 6 para. 1 (f) GDPR. The legitimate interest Nintendo pursues is the protection of Nintendo systems. If you are located in a country of the European Union, you have the right to object, on grounds relating to your particular situation, at any time to such processing. To exercise this right you may at any time contact Nintendo as provided for in Section 7 of this Privacy Policy.

1.3 Nintendo may also use the information for statistical purposes in an anonymised form.

2. Cookies and Similar Technologies

2.1 General Information
Nintendo may place cookies on its website. Cookies are small files downloaded to your device. Cookies could be used to ensure the safety and smooth functionality of our website (security cookies and session cookies) . Most browsers are automatically set to accept cookies. You can disable all cookies in your browser or set your browser to alert you when cookies are being sent. However, if you do disable cookies, you may not be able to use all functions of this website.

2.2 Security and Session Cookies
Nintendo employs security and session cookies that are necessary to provide you with the services you have requested. For example, Nintendo employs session cookies to store your selections whilst you navigate to different pages and to provide access to secure areas of the website. If you are located in a country of the European Union, the legal basis for using security and session cookies is the provision of the service you have requested (Art. 6 para. 1 (b) GDPR).

2.3 YouTube API Services On this website, you can watch the latest videos that are embedded using YouTube API Services from YouTube (a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland; "YouTube"). The "Privacy-Enhanced Mode" is enabled for YouTube videos on this website. According to YouTube, no information about visitors is stored in this mode unless you are watching an embedded video. Only when you actively click and play the video the data mentioned in the next paragraph will be transmitted. Nintendo does not collect and use any of the data mentioned in the next paragraph and Nintendo has no influence on this data transfer.
When you visit this website, YouTube may receive the information that you have accessed the respective subpage of this website from cookies set by YouTube. In addition, the data that is collected when you visit this website for information purposes is transmitted. This takes place regardless of whether a YouTube user account that you are logged in to exists or whether there is no user account. If you are logged in to YouTube, your data will be assigned directly to your YouTube account. If you do not want your profile to be assigned by YouTube, you must log out before playing the video.
YouTube stores your data as usage profiles and uses them for the purposes of advertising, market research and/or tailoring the YouTube website to suit your needs. Such evaluation is carried out in particular (even for users who are not logged in) in order to provide demand-oriented advertising and to inform other YouTube users about your activities on our website. You have the right to object to the creation of these user profiles. However, you must contact YouTube to exercise this right.
By integrating the YouTube video into the website using YouTube API Services, a connection to the Google DoubleClick network may be automatically established when this website is accessed. This does not mean that cookies are set in the browser. If, however, DoubleClick cookies are already stored in your browser, they will be transmitted as part of the request. According to the information provided by YouTube, a data transfer only takes place when you play the video.
Further information on the purpose and scope of data collection and processing by YouTube can be found in YouTube's privacy policy. There you will also find further information on your rights and setting options to protect your privacy: https://www.google.de/intl/de/policies/privacy.
YouTube's Terms of Service (https://www.youtube.com/t/terms) apply if you watch a YouTube video using the YouTube API Services.
Google Ireland Limited or Google LLC, respectively, also process your personal data in the USA. Google LLC has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.

3. User Communications

When you send an email or other communication to Nintendo, Nintendo use those communications in order to process your inquiries and respond to your requests. If you are located in a country of the European Union, the legal basis for this processing is the provision of the service you have requested (Art. 6 para. 1 (b) GDPR).

4. Creating a Profile Card

a) Data Processing when Creating a Profile Card
When you create a Profile Card and provide data in your Profile Card (name, player level and ID, Alliance Goal and personalised text in the comment section), the data is processed on your browser through Javascript(canvas) without collection or processing by Nintendo.
The browser will delete the data provided for creating your Profile Card when you close the page.

b) Sharing your Profile Card on Twitter
If you wish to do so, you can share your Profile Card on your Twitter Account by using the “Tweet Your Profile Card!” button displayed next to the download button.
The “Tweet Your Profile Card!” button is offered by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103 (“Twitter”). By using the “Tweet Your Profile Card!” button, your Profile Card image file created in your browser and any text you choose to input into the Tweet field are temporarily sent to Nintendo’s server and to a cookie placed in this regard, are shared with your Twitter account, and are made available on your Twitter account to other users.
Nintendo will delete the data provided for posting your Profile Card on Twitter and the cookie placed in this regard as soon as you either post on Twitter or close the Profile Card webpage. If you do not post your Profile Card on Twitter, yet do stay on the page, the provided data and the placed Cookie will be deleted automatically within one day at the latest, after it has been created.
If you are located in a country of the European Union, this processing is based on your consent (Art. 6 para. 1 (a) GDPR).
Please note that Nintendo as provider of the website does not have any further knowledge of the content of the data transmitted to or used by Twitter. You can find further information on this in Twitter’s privacy policy at https://twitter.com/privacy.
You can change your data protection settings on Twitter in the account settings at https://twitter.com/account/settings.

5. Who Has Access to Your Information

Nintendo may share your information with other entities of the Nintendo group to be used in accordance with this Privacy Policy; in particular, with:
・its European affiliates such as Nintendo of Europe GmbH and its branches in Italy, Germany, Austria, Switzerland and the United Kingdom; Nintendo France SARL, Nintendo Ibérica, S.A.U. and Nintendo Benelux B.V.;
・Nintendo Australia Pty Limited, located in Australia. The level of data protection provided under Australian law is lower than the level provided in the European Community.
If Nintendo shares your information with Nintendo Australia Pty Limited appropriate safeguards for an adequate level of data protection are provided for by standard data protection clauses that have been adopted by the European Commission and that have been entered into between Nintendo and Nintendo Australia Pty Limited.
If you are located within the European Union, the legal basis for Nintendo sharing your information with other entities of the Nintendo group is Art. 6 para. 1 (f) GDPR. Nintendo has a legitimate interest in sharing your information for internal administrative purposes, in particular to offer the website services and to deal with any inquiries in an efficient and high-quality manner.
If you are located within the European Union, you have the right to object, on grounds relating to your particular situation, at any time to such sharing. To exercise this right you may at any time contact Nintendo as provided in Section 7 of this Privacy Policy.
In compliance with applicable data protection requirements, Nintendo may also use third-party data processors and may share your information with such third-party data processors acting on Nintendo’s behalf to provide services in connection with the website. Where such third-party processors are located outside the European Union respectively the European Economic Area, such third-party processors are either located in a third country where the European Commission has decided that this country ensures an adequate level or appropriate safeguards for an adequate level of data protection are provided for by standard data protection clauses that have been adopted by the European Commission and that have been entered into between Nintendo and the third-party data processor.

6. Storage Time

Nintendo will only store your information as long as necessary to fulfil the purposes for which the information is collected and processed or – where the applicable law provides for longer storage and retention periods – for the storage and retention period required by law. After that your personal data will be deleted. In particular, if you exercise a right to object to the processing of your personal data, Nintendo will delete your personal data that Nintendo processed for the purpose to which you objected without undue delay, unless another legal basis for processing and retaining this data exists or unless applicable law requires us to retain the data.

7. Your rights under GDPR

If you are located in a country of the European Union, you may in particular, without limitation, have the following rights under applicable European data protection law:
・Right of access: You have the right to obtain confirmation from Nintendo as to whether or not Nintendo processes personal data from you and you also have the right to at any time obtain access to our personal data stored by Nintendo. To exercise this right you may at any time contact Nintendo as provided in Section 7 of this Privacy Policy.
・Right to rectification of your personal data: If Nintendo processes your personal data, Nintendo shall endeavour to ensure by implementing suitable measures that your personal data is accurate and up-to-date for the purposes for which Nintendo collected your personal data. If your personal data is inaccurate or incomplete, you have the right to obtain the rectification of such data. To exercise this right you may at any time contact Nintendo as provided in Section 7 of this Privacy Policy.
・Right to erasure of your personal data or right to restriction of processing: You may have the right to obtain the erasure of your personal data or the restriction of processing of your personal data. To exercise this right you may at any time contact Nintendo as provided in Section 7 of this Privacy Policy.
・Right to withdraw your consent: If you have given your consent to the processing of your personal data, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on the consent before the withdrawal. To exercise this right you may at any time contact us as provided in Section 7 of this Privacy Policy.
・Right to data portability: You may have the right to receive the personal data concerning you and which you have provided to Nintendo, in a structured, commonly used and machine-readable format or to transmit those data to another controller. To exercise this right you may at any time contact us as provided in Section 7 of this Privacy Policy.
Right to object: You have the right to object to the processing of your personal data as further specified in this Privacy Policy.
・Right to lodge a complaint with supervisory authority: You have the right to lodge a complaint with a data protection supervisory authority located in the European Union. You may contact the Hesse Data Protection Supervisor.

8. Nintendo’s European Representative and Contact

If you are located in a country of the European Union and if you have any questions about this Privacy Policy and Nintendo’s data processing activities or if you want to exercise any of your rights under GDPR, please contact:
Nintendo’s European representative Nintendo of Europe GmbH, Attn.: Legal Department, Herriotstrasse 4, 60528 Frankfurt am Main, Germany, or via email at privacyinquiry.ncl@nintendo.de.

8. Nintendo’s Data Protection Officer:

Nintendo Co., Ltd., 11-1, Attn.: Data Protection Officer, Hokotate-cho, Kamitoba, Minami-ku, Kyoto, 601-8501, Japan, dataprotectionofficer@nintendo.co.jp.